Shipping & Returns
We ship only within Canada by either UPS or Canada Post.
Items will be shipped on weekdays only. Orders placed on Friday will be shipped out the following week.
Star Electronics reserves the right to limit quantities.
When you purchase a Star Electronics product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. Examples where we need contact information include delivery services, product servicing, in-home installations and extended warranty coverage.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, Star Electronics offers a Return Policy. For Star Electronics to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud and error, or to communicate with you regarding your return or exchange, if necessary. You may also be asked to produce photo ID for verification purposes only.
Notes: There are no returns on earbuds for hygienic reasons. Shipping costs will be reimbursed for items deemed to be defective upon our inspection.
Please send all returns to:
1136 The Queensway
Address: 1136 The Queensway
Toronto, ON M8Z 1P7
For questions or concerns, please contact us at 416-251-1111